Free standard shipping Australia wide

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long will it take to recieve my order?

We do our best to dispatch most orders by next business day, but some custom orders may take 3 business days for dispatch.

Typically, standard shipping takes 3-5 business days, while expedited options can arrive in 1-3 business days.

What shipping options do you offer?

Every order includes free standard shipping in Australia. We offer express options and local delivery at an additional cost.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress.

Are there any items that cannot be returned?

Yes, certain items such as custom laser-cut products or personalized engravings & decals are non-returnable unless they are defective or damaged upon arrival.

Please see our returns policy

Orders

Below are some of are common questions about orders

How do I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and click the "Add to Cart" button. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

Can I modify or cancel my order after it's been placed?

If you need to modify or cancel your order, please contact us as soon as possible. We can make changes if your order hasn’t already been processed. Once an order is in production, modifications may not be possible.

How will I know if my order was successful?

After placing your order, you will receive a confirmation email summarizing your purchase. If you don’t receive this email within a few minutes, please check your spam folder or contact us.

Do you offer bulk or custom orders?

Yes, we welcome bulk and custom orders! Please reach out to our customer service team to discuss your specific needs, and we will provide a tailored solution.

Products

Below are some common questions about our products

What file formats do you accept for custom designs?

We accept several file formats, including .AI, .EPS, .PDF, .DXF, and .SVG. If you're unsure, please contact us for assistance.

What materials do you use for decals and safety signs?

We use high-quality vinyl and durable materials suitable for indoor and outdoor use. Our materials are designed to withstand various weather conditions and UV exposure.

Do you offer bulk discounts?

Yes! We offer bulk discounts for larger orders. Please contact us for more information and to receive a custom quote.

Didn’t find your answer?

Don't hestitate to contact us